Online Forms to Deal with Biometric Cards Issues

London Immigration Time

The Home Office recently introduced online forms for dealing with various types of issues with the biometric cards. The forms are publicly available and can be used by the applicants and their legal representatives to deal with following most common problems.

If you have received a decision from the Home Office but your biometric card or an EEA Treaty Rights document has not arrived within 10 working days after the decision was issued please complete the form at www.gov.uk/biometric-residence-permits/not-arrived

If you were expecting to collect a BRP from a Post Office branch please complete the form at www.gov.uk/biometric-residence-permits/collect

If you have received a biometric card but it contains a mistake please complete the form at www.gov.uk/biometric-residence-permits/report-problem

If you have lost your biometric card, or it has been stolen please complete the form at www.gov.uk/biometric-residence-permits/lost-stolen-damaged

If you have made an application that has not yet been decided by the Home Office and you have not received a biometric enrolment (barcode) letter to use at the Post Office, please send an e-mail to AppointmentExceptions@homeoffice.gsi.gov.uk

If you would like to ask the Home Office for your documents to be returned see the relevant guidance at www.gov.uk/visa-documents-returned

To obtain an update on the progress of your case or if you have a general immigration enquiry see the guidance at www.gov.uk/contact-ukvi

To notify the Home Office of a change of address for you or your representative please complete the form at https://eforms.homeoffice.gov.uk/outreach/AddressUpdate.ofml