Small Claims (up to £10,000)

About CaseCraft.AI

With CaseCraft.AI, you simply answer a few questions about your case, and our system handles the paperwork, compliance checks, and guidance from start to finish. For a complete guide on handling your small claim, visit CaseCraft.AI and see how we simplify the process for you.

CaseCraft.AI supports a wide range of small claims in England and Wales, including:

• Unpaid invoices and debts

• Loan and financial disputes

• Contract breaches

• Professional service disputes

• Tenancy and property disagreements

• Vehicle and driving disputes

• Insurance claim disputes

If you’re unsure whether your case qualifies, our built-in eligibility checker will confirm within minutes.

Successful Cases with CaseCraft.AI

Since its launch, we’ve successfully handled dozens of cases. Below are just a few examples:

Case 1: Claim for recovery of unpaid fees

Facts of the case The client, a commercial property firm, was engaged by the defendant in January 2024 to find and acquire office space. An agreement was formed via email on 30-31 January 2024, establishing a fee of 10% of the first year’s rent, due upon lease completion. An office was secured in November 2024, making the fee of £16,323.05 plus VAT due on 29 November 2024. The defendant disputed the fee calculation and refused payment. The parties agreed to a settlement plan on 10 January 2025, which included a credit and two instalment payments. The defendant paid the first instalment but only partially paid the second, leaving an outstanding balance of £5,000.

Legal basis of the claim The legal basis for the claim is a breach of contract, established by the email exchange and subsequent acceptance by conduct. The defendant’s failure to pay the fee constituted the initial breach. A further breach occurred when the defendant failed to adhere to the terms of the subsequent payment plan agreed upon on 10 January 2025, specifically by not paying the second instalment in full. The client’s claim is for the outstanding balance of £5,000 plus statutory interest calculated from the original due date.

Outcome: The defendant intended to settle the dispute following the letter before claim. We drafted a settlement agreement, which was entered into on 10 March 2025. Under this agreement, the defendant paid the agreed full and final settlement amount of £5,158.22 on 14 March 2025.

Case 2: Claim for repair of goods

Facts of the case The client purchased a used vehicle from the trader on 20 July 2025 for £21,995.00. Immediately following the purchase, the client identified a fault with the steering mechanism. The trader’s own service centre confirmed the vehicle required a new steering rack at a cost of £5,035.20 but refused to cover the expense, attributing the failure to alleged damage to the vehicle’s wheels. The client refutes this claim, stating any wheel damage is minor and cosmetic, and asserts that the trader has provided no evidence to support their assertion.

Legal basis of the claim The claim is based on a breach of the Consumer Rights Act 2015, which implies a term that goods must be of satisfactory quality. The faulty steering rack renders the vehicle unsafe and therefore not of satisfactory quality. As the fault was identified within six months of purchase, it is legally presumed to have been present at the time of sale, with the burden on the trader to prove otherwise. The client is exercising their statutory right to have the vehicle repaired at the trader’s expense. If the trader fails to do so, the client will exercise their final right to reject the vehicle and demand a full refund of the purchase price.

Outcome: The letter before the claim was sent. The client decided to settle.

Case 3: Claim for breach of contract

Facts of the case The client entered into a business agreement with the defendant on 9 April 2024, paying £5,000 for the use of the defendant’s premises for one month. The client commenced operations on 29 April 2024 but was forced to stop after only five days when the defendant unjustifiably terminated the agreement on 6 May 2024, citing baseless reasons. Despite multiple requests, the defendant refused to refund the unused portion of the payment.

Legal basis of the claim The legal basis is a fundamental breach of contract due to the defendant’s unjustifiable termination of the agreement. The claim also asserts unjust enrichment, as the defendant retained the full payment for a month’s service while only providing it for five days. The client sought repayment of £4,566.65, which accounts for the initial payment less the pro-rata cost for days of operation, plus compensation for non-working days, as well as interest and costs.

Outcome: After a claim was issued on 5 September 2024, the defendant failed to file a defence or an admission. Consequently, the client requested a default judgment, which was entered against the defendant on 16 October 2024 for the full amount claimed plus court fees, totalling £4,771.65.

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